Return & Refund Policy

1. Overview

This Refund Policy explains the terms under which payments made on Juice Caribbean ("we", "us", "our") may be refunded. It applies to all paid services on the platform, including paid event listings, paid job listings, and advertisements. By purchasing a paid service, you agree to this policy.

2. Digital Services

All purchases on the platform are for digital promotional services (such as featured placement, premium or elite listing tiers, and advertisements). Because these services are delivered electronically and begin almost immediately after purchase, all sales are generally considered final once the listing or advertisement goes live.

3. When You May Be Eligible for a Refund

• Duplicate charge: you were charged more than once for the same listing or advertisement.
• Technical failure: your payment was processed but the paid service was never activated due to a fault on our end.
• Billing error: you were charged an incorrect amount that does not match the advertised price of the service you selected.

4. When Refunds Are Not Available

• The listing or advertisement has already gone live and run for any period of time.
• You change your mind, cancel an event, or no longer wish to advertise after the service was activated.
• A listing is removed or flagged for violating our Terms & Conditions or community standards.
• Lower-than-expected engagement, views, clicks, or attendance on your listing or ad.
• Free listings, which involve no payment.

5. How to Request a Refund

To request a refund, contact us through the support options on the platform within 7 days of the charge. Please include your account email, the date of the transaction, the transaction reference, and a brief description of the issue. We review each request individually and may ask for additional information.

6. How Refunds Are Processed

Approved refunds are issued to the original payment method used for the purchase. Refunds are processed through our third-party payment provider. Depending on your bank or card issuer, it may take several business days for the refunded amount to appear in your account.

7. Cancellations

You may hide, edit, or remove your own listings at any time from your dashboard. Removing a paid listing or advertisement before its scheduled end does not automatically entitle you to a refund for the remaining time, except where required under Section 3.

8. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date above. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please reach out to us through the contact options provided on the platform.